Ever found yourself itching to watch a video on Facebook only to be met with the dreaded loading symbol or a black screen? You’re not alone. It’s a common issue that can turn a quick video break into a frustrating tech hurdle.

I’ve been there, and it’s no fun. That’s why I’m here to guide you through the simplest fixes for when Facebook videos won’t play. Whether it’s a problem with your browser, app, or something else entirely, I’ve got the tips and tricks to get you back to video browsing bliss in no time.

Clear your browser cache

When you find yourself staring at a blank screen where a Facebook video should be, one of the first steps you should take is to clear your browser cache. Over time, browser cache can become cluttered with outdated data, which may interfere with how videos play on Facebook. Clearing this cache can often resolve issues with video playback.

For most browsers, the process is quite straightforward. Let me give you the rundown on how to do it:

  • Google Chrome: Click the three dots in the upper right corner. Go to “More tools” and select “Clear browsing data.” Make sure to tick “Cached images and files,” then click “Clear data.”
  • Firefox: Access the menu by clicking the three lines in the upper right corner, then click on “Options,” go to “Privacy & Security,” and find the “Clear History” option.
  • Safari: Go to “Safari” in the menu bar, select “Preferences,” choose the “Advanced” tab, and check the box for “Show Develop menu in menu bar.” Then, click “Develop” and select “Empty Caches.”

Remember, after clearing the cache, you should restart your browser to ensure that all changes take effect.

Clearing your browser cache not only potentially fixes the problem with Facebook videos but can also improve your overall browsing experience. It’s like giving your browser a fresh start.

If you’re using the Facebook app, you’ll want to clear the cache from your smartphone settings. For Android users, go to “Settings,” find the Facebook app under “Apps,” and click on “Storage.” There, you’ll see the “Clear Cache” option. iPhone users can offload the Facebook app, which deletes the cache. To do this, go to “Settings,” select “General,” tap on “iPhone Storage,” find and select the Facebook app, then tap “Offload app.”

As with any troubleshooting method, this isn’t a silver bullet, but it’s a vital step worth taking. It’s also good practice to keep your cache cleared regularly to prevent similar issues in the future.

Disable browser extensions and plugins

Sometimes, browser extensions and plugins can interfere with the way Facebook videos load and play. I’ve experienced this issue firsthand, and it’s not uncommon. One of the quickest methods to find out if an extension is the culprit is to try playing videos in an incognito window or private browsing mode since most extensions are disabled by default in these modes.

If you discover that Facebook videos play normally in private mode, it’s a good idea to go through your extensions and disable them one by one to identify the offender. Here’s how you can manage extensions on different browsers:

  • For Google Chrome: 1. Click on the three dots in the upper-right corner. 2. Select More tools and then Extensions. 3. Toggle off each extension to disable it.
  • For Mozilla Firefox: 1. Click the three horizontal lines for the menu. 2. Go to Add-ons, then Extensions. 3. Click Disable to turn off an extension.
  • For Safari: 1. Choose Safari from the menu and select Preferences. 2. Go to the Extensions tab. 3. Uncheck an extension to disable it.

After disabling, refresh Facebook and try playing a video. If it works, you’ve likely found the problematic extension. Remember to update or remove the extension entirely if it causes continuous issues.

Plugins can also be troublesome. To disable plugins:

  • In Chrome, type chrome://plugins in the address bar and press Enter. From there, you can disable any unnecessary plugins.
  • Firefox now incorporates plugins into its add-ons menu, so disable these in the same way you manage extensions.
  • Safari no longer supports most plugins, but for those that are still managed through the Preferences under the Websites tab, they can be disabled.

It’s important for optimal functionality to keep your browser and any necessary extensions up-to-date. Outdated software may not only affect video playback but also pose security risks. After these steps, if you’re still facing issues, there might other underlying factors at play. Be sure to check your net connection or try updating your video driver as potential remedies.

Update your browser

When Facebook videos aren’t playing, one crucial step I always recommend is making sure your browser is updated to the latest version. Outdated browsers can lead to compatibility issues not just with Facebook, but with many other websites that rely on the latest web technologies. ### For Google Chrome

To update Google Chrome, here’s what I do:

  • Click the three dots in the upper-right corner.
  • Navigate to ‘Help’ and select ‘About Google Chrome’.
  • Chrome will automatically check for updates and install them.

For Mozilla Firefox

Updating Firefox is just as easy:

  • Click the menu button and choose ‘Help’.
  • Pick ‘About Firefox’.
  • The update will download and apply automatically.

For Safari

For Safari users on a Mac:

  • Open the App Store.
  • Click ‘Updates’ in the sidebar.
  • If updates are available, click the ‘Update’ button next to Safari.

It’s important to restart your browser after updating to ensure all new features and fixes are activated. Browser updates often include security patches and performance improvements that could resolve video playback issues.

As technology evolves, browsers must adapt to support new features and standards. By keeping your browser up to date, you’re not only possibly fixing the Facebook video issue but also protecting your computer against security vulnerabilities and enjoying a smoother browsing experience.

Have you also checked if hardware acceleration is enabled in your browser’s settings? This setting can sometimes cause problems with video playback. To adjust it:

  • For Chrome and Firefox, find it in the ‘Settings’ or ‘Options’ menu under the ‘Advanced’ section.
  • In Safari, go to ‘Preferences’, then ‘Advanced’, and uncheck ‘Use hardware acceleration when available’.

By tweaking these settings, we can often get our Facebook videos up and running again without much hassle.

Check your internet connection

When you’re troubleshooting Facebook videos that won’t play, it’s essential to consider the role of your internet connection. A slow or unstable connection can often be the culprit behind video playback issues. Streaming Facebook videos requires a consistent and robust internet speed. If other websites are working fine, but Facebook isn’t, it may still be a connectivity issue specific to the site.

To get to the bottom of it, I’d recommend doing a few things. First, perform a speed test using an online service like Speedtest by Ookla. This’ll give you a quick read on your download and upload speeds, checking if they’re in line with what you’re paying for. If your results show a slow connection, there might be steps you can take to boost your internet speed.

Here are a few tactics that have worked for me:

  • Reset your router or modem by unplugging it for at least 30 seconds before plugging it back in. This can sometimes clear up network congestion.
  • Connect your device directly to your router using an Ethernet cable. This can provide a faster and more stable connection than Wi-Fi.
  • Move closer to your Wi-Fi router or invest in a Wi-Fi extender to improve signal strength, especially if you’re far from the router or on a different floor.

Also, if other devices on your network are streaming content or downloading large files, it might be hogging the bandwidth. Try turning off these devices or pausing the downloads to see if your Facebook video playback improves.

Don’t overlook the possibility of temporary service outages either. You can check DownDetector or similar sites for any reports of Facebook being down, or you can visit Facebook’s official status page. Sometimes, waiting out an outage is the only solution. Remember, a stable and fast connection is crucial for a smooth video experience on Facebook. If you’ve ruled out internet issues and tried all the solutions mentioned in the previous sections, there may be other factors at play.

Restart your device

Sometimes the simplest solutions can be the most effective, and restarting your device falls into that category. Whether you’re on a smartphone, tablet, or computer, giving your device a quick reboot can resolve a surprising number of issues. When Facebook videos won’t play, it’s worth taking a moment to restart your device before diving into more complex troubleshooting steps.

When you restart your device, all running processes and services are terminated and then restarted from scratch. This means that any temporary software glitches or conflicts occurring in the background that might be causing trouble with video playback on Facebook are wiped clean.

Here’s how to restart various devices:

  • Smartphones and Tablets: * Press and hold the power button until you see the power off slider. * Slide to turn off the device, wait for about 30 seconds, then turn it back on by pressing and holding the power button again until you see the device’s logo.
  • Computers: * Click on the Start menu or the Apple menu. * Select the Restart option. If you’re unable to do so because the system is unresponsive, press and hold the power button until the computer turns off. Then press it again to turn the computer back on.

It’s advisable to close all open applications before restarting to prevent data loss, especially if you have unsaved work. Keep in mind, if the issue with Facebook videos persists post-restart, you may need to investigate further into other potential causes such as graphic driver updates or deeper system conflicts that a simple restart wouldn’t fix.

By including a device restart in your troubleshooting routine, you’re ensuring that you cover all bases. This step often addresses issues that are not immediately visible to users but can severely impact application performance, such as minor operating system glitches or memory leaks. Remember, it’s these small checks and fixes that add up to create a smoother, more reliable user experience.

Check for app updates

Keeping your Facebook app current is essential for ensuring videos play smoothly. App developers regularly push updates to enhance performance and fix known bugs. I’ve found that when my Facebook videos aren’t playing, sometimes all it takes is a simple app update to get things back on track.

To check for updates, open the app store on your device and navigate to the ‘Updates’ section. If you see Facebook listed, hit the ‘Update’ button next to it. For those using Facebook on an Android device, you can visit the Google Play Store, and if you’re an iPhone user, the App Store is your go-to place for updates. Remember, updating your app not only fixes video playback issues but can also introduce new, exciting features.

For Android users, here’s a quick guide to update your Facebook app:

  • Open the Google Play Store app.
  • Tap the menu icon and go to ‘My apps & games’.
  • Apps with an available update are labeled ‘Update’. Find Facebook and tap ‘Update.’

If you’re an iPhone user, follow these steps:

  • Launch the App Store.
  • At the bottom, tap ‘Updates’.
  • Scroll to find Facebook and tap ‘Update.’

Sometimes auto-update features can interfere with app functionality, especially if they’ve stalled midway. Ensure that automatic updates are enabled in your device settings to bypass this issue.

Enabling auto-updates is a smart move:

  • It saves time.
  • It ensures you’re always using the most secure and stable version of the app.

Android devices can enable auto-updates by following these steps:

  • Open the Google Play Store.
  • Tap the menu icon, then ‘Settings’.
  • Tap ‘Auto-update apps’ and select ‘Over Wi-Fi only’ to conserve mobile data.
  • Going to ‘Settings’.
  • Tapping ‘[Your Name]’.
  • Tapping ‘iTunes & App Store’.
  • Turning on ‘App Updates’. Regularly checking and updating your apps can prevent a variety of issues, not just those related to videos. So, make it a habit to stay on top of app updates for a smoother Facebook experience.

Disable VPN or proxy settings

Sometimes the solution to getting Facebook videos playing again lies in tweaking your network settings. I’ve noticed that VPNs (Virtual Private Networks) and proxy services can interfere with the way Facebook streams content. These tools mask your IP address and can route your internet traffic through servers across the globe, which can potentially lead to connection issues or content restrictions.

When I run into streaming problems on Facebook while using a VPN or proxy, my first step is to disable these services temporarily. Here’s how I do it:

  • For VPN users, locate the VPN application on your device and click on its icon. Generally, there’s a conspicuous button or switch that allows you to disconnect.
  • If you’re using a proxy, you’ll need to jump into your device’s network settings. – On Windows, I navigate to Settings > Network & Internet > Proxy and then toggle off ‘Use a proxy server’. – For Mac, I go to System Preferences > Network, select the network service, click on ‘Advanced’, and then head to the ‘Proxies’ tab to make necessary adjustments.

Once these settings are turned off, I recommend refreshing Facebook to see if videos will play. It’s surprising how often this step is overlooked, but it’s vital because disabling the VPN or proxy won’t have an immediate effect on pages that are already open in your browser.

For those concerned about privacy and reluctant to disable VPNs, consider whitelisting Facebook. Some VPN apps offer the feature to exclude certain sites from the VPN tunnel, which could be a neat compromise. Just remember to double-check whether this approach adheres to the terms of service for both Facebook and your VPN provider.

If videos begin to play after these adjustments, you’ve found a culprit. But if you’re still staring at buffering icons or error messages, don’t worry – there’s more to try. Moving forward, keeping your network settings optimized for Facebook’s requirements might be the trick for uninterrupted viewing pleasure.

Disable hardware acceleration

When you’ve realized that outdated apps and interrupted connections aren’t to blame, hardware acceleration might be the next setting to scrutinize. This feature can either enhance or hinder your browsing experience. Hardware acceleration allows some software to offload certain tasks to the device’s hardware components, typically the GPU, to boost performance. But, it can also cause issues like the dreaded Facebook videos not playing.

I’ve found that by disabling hardware acceleration, you can often eliminate video playback problems. It’s like giving your browser a clean slate to work with, free from any potential hiccups that these advanced features might cause. Let me walk you through how to turn off hardware acceleration in your browser, step by step.

For users of Google Chrome:

  • Navigate to the three dots in the top right corner and click on ‘Settings.’
  • Scroll down and click on ‘Advanced.’
  • Under ‘System,’ toggle off ‘Use hardware acceleration when available.’

If you’re a Firefox user:

  • Click on the hamburger icon in the upper right corner and go to ‘Options.’
  • Scroll down to the ‘Performance’ section.
  • Uncheck the box that says ‘Use recommended performance settings’ and then uncheck ‘Use hardware acceleration when available.’

And for those using Microsoft Edge:

  • Click the three dots, then select ‘Settings.’
  • Choose ‘System’ from the side menu.
  • Make sure the ‘Use hardware acceleration when available’ option is switched off.

After changing this setting, you’ll typically be prompted to restart the browser. This ensures the changes take effect. Once rebooted, it’s a good moment to head back to Facebook and try playing videos again. Often, you’ll notice an immediate improvement, and those once stubborn videos start to play seamlessly.

Adjust video playback settings

When I’m troubleshooting the frustrating ‘Facebook videos not playing’ issue, I often look at video playback settings. Facebook offers customization options that can affect video playback quality and smoothness. Here’s what I’ve found useful.

I start by checking the Video Settings on Facebook. It’s easy to overlook, but sometimes the problem lies within the app or website settings themselves. Auto-Play is a feature that can be managed from the settings menu; turning it off can save data and resolve loading issues.

For the best experience, ensure the Video Quality is set to ‘Auto’ or a lower quality if the internet speed is an issue. It’s also good to know that Facebook has a Data Saver mode, which can help videos load faster on mobile devices by reducing the quality. Another factor that can affect video playback is the HD setting for videos. If it’s enabled, Facebook will always try to play videos in high definition, which can be a problem on slow or unstable connections. To avoid buffering, I often toggle it off and find videos play much more smoothly on lower resolutions. I’ve also discovered that adjusting the video playback settings can impact battery life on mobile devices. If you’re ever in a situation where your device’s battery is running low, opting for lower-quality video playback can be a quick fix to save power until you can get to a charger.

Remember, the steps to adjust these settings may vary slightly depending on whether you’re on the web, Android, or iOS platform. Always make sure you’re running the latest version of the app to access all the available playback options.

By tweaking these settings, you’re likely to see an improvement in video performance on Facebook. But, if the issue persists, there may be additional factors contributing to the problem. Don’t forget to check back through previous sections to ensure every potential solution has been attempted.


I’ve walked you through a comprehensive set of solutions to tackle the annoying problem of Facebook videos not playing. Remember it’s often the simplest fixes like restarting your device or updating your app that do the trick. If those don’t work, investigate deeper into your network settings or browser configurations. Adjusting Facebook’s video playback settings could also make a significant difference especially if you’re on the go and need to manage your data usage. Don’t let a stubborn video disrupt your social media experience—use these tips and enjoy seamless video streaming on Facebook. If you’ve tried everything and the problem persists it might be time to reach out to Facebook support. Stay connected and happy streaming!

Frequently Asked Questions

Why won’t Facebook videos play on my browser?

Clear your browser cache, disable any extensions or plugins, update your browser, and check if hardware acceleration is enabled to solve this issue. Also, ensure your internet connection is stable.

How can I improve my internet connection for video playback?

Perform a speed test, reset your router or modem, connect directly to the router with an Ethernet cable, and check for service outages to improve your connection.

What should I do if Facebook videos still won’t play after browser troubleshooting?

Restart your smartphone, tablet, or computer if you’ve already ensured your internet connection is not the issue.

How do I keep the Facebook app updated for smooth video playback?

Check for updates in the App Store on iPhone or Google Play Store on Android devices, and enable auto-updates to keep the app current.

Can VPN or proxy settings affect Facebook video playback?

Yes, disable VPN or proxy settings, as they might interfere with streaming content on Facebook. Consider whitelisting Facebook if you are concerned about privacy.

What are the steps to disable hardware acceleration in my browser?

In Google Chrome, Firefox, or Microsoft Edge, you can disable hardware acceleration by accessing browser settings, locating the performance section, and unchecking the box for hardware acceleration.

Should I adjust video playback settings on Facebook?

Check your Video Settings on Facebook, turn off Auto-Play, and adjust the Quality and HD settings, which can help with video performance. Remember that these adjustments might affect battery life on mobile devices.